The unfortunate heroin addict, in any reasonable world should be looked after, given his heroin, cleaned up, given a room and care so that he might, just might, slowly get himself out of whatever hell he's in now. The conglomerate service non-providers, the Mears and Morrisons of this world, have grown too big to know anything about what they are doing at all, and probably spend all day fiddling the books while the non-operatives sit in their vans reading The Sun.
Two whole floors were out; families with babies, old people, those who don't know what day it is, those who can't speak English and don't know what the Council is. We phoned the council on the hour every hour (when we weren't sleeping) but by Monday morning, almost twenty hours later, Mears hadn't even heard of us.
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